Dispute Resolution

THE METRO LINKS INC. O/A CANADIAN UNION. (“CANADIANUNION.CA”) IS AN AUTHORIZED MONEY SERVICE BUSINESS WITH THE FINANCIAL TRANSACTIONS & REPORTS ANALYSIS CENTRE OF CANADA (FINTRAC).

THIS IS OUR POLICY TO COMPLY WITH ALL GOVERNMENT REGULATIONS AT ALL TIMES.

AS A MONEY SERVICE BUSINESS, WE ARE SUBJECT TO THE FOLLOWING REGULATIONS:

CANADIAN UNION SHALL EXERCISE ITS BEST EFFORTS TO RESOLVE ANY DISPUTES THAT ARISE BY OUR CUSTOMERS. THE FOLLOWING ESCALATION PROCEDURES WILL BE USED TO RESOLVE ANY ISSUES AND DISPUTES:

Step 1 – Contact Customer Service

Step 2 – Contact the Management Office

Step 3 – Contact the Office of the President

If you remain unsatisfied with the resolution of your complaint after following the above escalation process, dispute or claim arising from or relating to this Money Transfer that involves a claim by Sender for less than $10,000, exclusive of interest, arbitration fees and costs, shall be settled by arbitration administered by the Canadian Arbitration Association ("CAA") under its Arbitration Rules for the Resolution of Consumer Related Disputes. Any other dispute or claim arising from or relating to this Money Transfer shall be settled by arbitration administered by the CAA under its Commercial Arbitration Rules, with such arbitration to be held in the most populous city in the province from which the Money Transfer was sent, or in such other location as the parties may mutually agree. Each party shall bear its own lawyer's, expert's and witness fees, which shall not be considered costs of arbitration. Judgment on any award rendered by the arbitrator may be entered in and enforced by any court having jurisdiction thereof. The parties agree that neither of them shall have the right to participate as a representative or a member of any class of claimants pertaining to any claim subject to arbitration under this paragraph and that claims of third parties shall not be joined in any arbitration between the parties. If any portion of this paragraph is deemed invalid or unenforceable, it shall not invalidate the remaining portions of this paragraph. THE PARTIES ACKNOWLEDGE AND AGREE THAT, EXCEPT AS EXPRESSLY PROVIDED IN THIS PARAGRAPH, THEY ARE WAIVING ALL RIGHTS TO A TRIAL BY COURT OR JURY AS A MEANS OF RESOLVING ANY DISPUTES ARISING OUT OF OR RELATING TO THIS MONEY TRANSFER.